Please help us deliver your order as efficiently as possible by providing a telephone number (preferably a mobile number) when placing your order on our website. This way our parcel carriers can contact you, should they need to, on the day of your delivery. Also, the telephone number is a requirement for Customs and providing one will speed up clearance and delivery of your parcel - this is particularly important for our customers outside the United Kingdom.
Please allow 3-5 working days for a standard order to be shipped. "Priority" orders are aimed to be picked same-day and dispatched on our fastest standard service. The delivery method being used will be shown at checkout. Please Note at times of heavy sale this may take longer.
For orders placed through Royal Mail Tracked 24® we aim for same day dispatch for orders placed before 3pm UK Time Monday to Friday. Royal Mail Tracked 24® provides a UK-wide next-day delivery (from the time of dispatch) service with online tracking included.
Delivery charges are always clearly displayed at the checkout stage of your order.
We are unable to combine orders. Once an order has been placed we cannot amend it.
Unfortunately, we cannot amend any details of your order once they are placed. This includes adding or subtracting items. We suggest that if you have ordered something that you no longer want, wait for it to arrive and then send it back to us for a refund. See our Carnac policy for further details.
Please note we are unable to offer next day delivery to certain postcodes areas due to carrier restrictions. The following post code zones are not included in our next-day-delivery, Saturday and Sunday offering. Channel Islands & Northern Ireland, AB31-38. AB41-56, FK17-21, HS1-9,KW0-14, PH15-41, PH45-50, TR21-25, IV1-41, IV52-54, IV63, PA21-40, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3.
If your order is dispatched via courier you will receive a 'despatch email' confirming which Courier is delivering your order to you - this despatch email also provides you with a tracking number.
If you don't have your tracking number, or disagree with the information provided by the results, or believe the Courier has let you down, then please contact our customer service team on email us from our contact us page and we will happily investigate and resolve any issues for you.
We only use reputable Couriers for all our deliveries. We entrust them to deliver our products safety and quickly to our customers worldwide. Please get in touch if you experience any issues or delays.
Note: If you haven't received an 'order confirmation email' from us then try checking your 'Junk’ mail folder, as some email filters can tag valid emails as Junk. If still no luck, then please contact us with your enquiry.
We accept orders to all BFPO addresses which are charged at the UK Standard Delivery rate, there is no surcharge from Carnac for delivering to BFPO addresses. There are some restrictions regarding which products can be sent but we will contact you if your order is affected by this. For delivery times please refer to the BFPO website -click here
To note: If you haven't received an 'order confirmation email' from us then try checking your 'Junk mail folder', as some email filters can tag valid emails as junk. If still no luck, then please contact us with your enquiry.
Postage costs are calculated automatically and displayed at the top of the order form when you select the destination country, and depend on the size and weight of the products being ordered.
All items are despatched from our UK warehouse.
Transit Times vary depending on the Country but are typically between 5 and 10 days. Your tracking number will clearly show you the progress of your order and your expected delivery date.
For International orders, you may be subject to local duty / import taxes, if they apply. These are your responsibility and will be payable locally.
The shipping company should advise you of any charges, or else you should consult your local customs office. Unfortunately, we cannot advise you what these charges may be, and Carnac is not responsible for them.
If these local import / customs charges are refused or not paid by our customer, then the item could be returned to Carnac, or possibly destroyed if too expensive to return.
Please note: if this happens, we may not be able to refund you for your order, and if we do we would not be able to refund any original postage costs and can only refund for the returned products, minus any costs incurred by Carnac.
If you are placing an order for delivery to Norway, please include your Personal Identification number (PIN) in the 'Courier instructions' box at Checkout. All orders without a PIN will be automatically returned to sender by our Couriers, as they will be unable to deliver it.
Please also note: our International Courier cannot deliver to PO Box addresses, or any of the following countries
- Aland Islands
- American Samoa
- Antigua and Barbuda
- Bosnia and Herzegovina
- Bouvet Island
- British Indian Ocean Territory
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos (Keeling) Islands
- Congo, the Democratic Republic of the
- Cook Islands
- Costa Rica
- Cote d'Ivoire
- Dominican Republic
- East Timor
- El Salvador
- Equatorial Guinea
- Falkland Islands (Malvinas)
- France Metropolitan
- French Guiana
- French Polynesia
- French Southern Territories
- Heard Island and Mcdonald Islands
- Holy see (Vatican City State)
- Iran, Islamic Republic of
- Korea, Democratic People's Republic of
- Lao People's Democratic Republic
- Libyan Arab Jamahiriya
- Macedonia, The Former Yugoslav Republic of
- Marshall Islands
- Micronesia, Federated States of
- Netherlands Antilles
- New Caledonia
- Norfolk Island
- Northern Mariana Islands
- Palestinian Territory, occupied
- Papua New Guinea
- Puerto rico
- Russian Federation
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Sao Tome and Principe
- Sierra Leone
- Solomon Islands
- South Georgia and the South Sandwich Islands
- Sri Lanka
- Svalbard and Jan Mayen
- Syrian Arab Republic
- Tanzania, United Republic of
- Trinidad and Tobago
- Turks and Caicos Islands
- Viet Nam
- Virgin Islands, British
- Virgin Islands, U.S.
- Wallis and Futuna
- Western Sahara